Careem Reviews & Complaints
By: Khadija Fatima
Contact information:
Careem
careem.com
My name is Mehdi Shah and I am a resident of Defence, Lahore. Today my wife and I had to go from DHA to Bahria town so we ordered Careem. Firstly the driver came and asked for water. He had started the ride already. After giving him water, he then asked to fill up his bottle. So 4-5 mins had passed and we hadn’t even left home while the ride had started on his phone. Then he took conpletely a wrong route, and deliberately took the wrong turns. He should have followed his GPS, but he was interested in ripping us off. So a trip that should have cost 450 costed us 750! When we reached, he insisted to give him my phone, i didn’t know why he was asking for it since I am not too familiar with the app as I haven’t travelled much with Careem. He then went on to quickly give himself a rating of 5 stars…this was utterly unprofessional and disappointing. You are a big company and should know the type of people you are hiring. This person was such a fraud! I am so furious and feel helpless in this case as I couldn’t even give him a low rating. Please look into this issue. I am mentioning the details of the driver below:
Captain: Mohammad Afzal
Car: Toyota Corolla
Plate #: LEE-1875