Careem Reviews & Complaints
By: Sohail Majeed
Contact information:
Careem
Rawalpindi / Islamabad, Pakistan
careem.com
My name is Sohail Majeed and from Rawalpindi, Pakistan. I booked a ride on yesterday (10-Sep-2017 round about 2:10pm) for Daewoo Terminal at Peshawar Road, Rawalpindi and immediately when I contacted captain (his cell# 0092 03065567749) he told me that he is far away and takes 15 to 20 minutes to reach at my location i.e. Jahangir Road, Street#7, Rajput Colony, Rawalpindi. Then I immediately (within two minutes) cancelled ride with reason (captain is too far away) but negative balance of PKR 240 charged to my account unjustifiably. Now how could you justify to this act? Why captain accept ride while he was too far away? Whereas cancellation request was submitted with in specified time.
Moreover, after above mentioned incident, I lodged complaint through email but still negative balance was not settled from my account. I trying to reach Careem since yesterday on helpline number of Islamabad & Lahore and contact center number of Bahria Town Rawalpindi but no body bother to attend the all my calls.
It was very worst experience which I am facing since yesterday. Your again requested to lodge my complaint and settled unjustified negative balance from my account on priority basis and enable me to carried out a good relation with Careem in future as well.
I shall be very thankful for your early cooperation in this regard.
Regards,
Sohail Majeed Khan