Careem Reviews & Complaints
By: RDK88
Contact information:
Careem
Careem Networks
Lahore, Pakistan
Dear Sir/Madam,
It is hereby intimated that I booked Careem on 29th Dec, 2018 Time: 9 pm to travel from DHA Phase VI street 7 with confirmed Drop off to Mayo Hospital Lahore.The Driver Muhammad Adnan (Car No: LEA-5663 Suzuki Wagon R GO) arrived on time ; however throughout the ride from DHA he didn’t indicate that he was oblivious about the Destination’s Directions. He headed on Ring Road towards Kasur, when I asked whether he was unaware of the directions he said, it was his friend’s car and asked me to provide him Map from my cell phone as accordimg to him his map wasn’t working.I handed him my phone with the map, but he still headed towards the wrong direction.I then insisted that he either drop us to a safe location or take us back to the pick up point.But he felt offended and told to either get out of the car in the middle of Ring Road .I therefore called my father on phone to explain the address to him.My father explained him the address and told him he would complaint against him if didnt drop us at the correct loaction.At that instant, the driver in order to prove himself right called someone from Careem office and instead complained about me that I am being rude and misbehaving with the driver.He tried to intimidate me despite his own mistake. I argued that he should atleast drop us at a safe place.Throughout the ride he kept misbehaving and telling that he is not my servant, and also dropped us at Gacchumata bus stop.
The driver’s behaviour was extremely unethical and the company should take stern actions so that nobody has to face the same situation as me.