Jazz Reviews & Complaints
By: khalid Bin Sami
Contact information:
Jazz
My Phone # is 03219296336 and I am using it for last more that 10 years when it was Warid. I want to draw your attention towards pathetic service by JAZZ/MOBILINK after merger.
Based on my available balance I had selected a package for 30 day on 27th August 2017 with 200 on net and 100 off net minutes.
In the meanwhile I recharge and also selected 30 days internet package. My entire free minutes were washed out/looted without information. There was no POP UP or information at the time of selecting package. even all my remaining balance were consumed.
I contacted the representative Mr Hammad on Saturday the 1st Sept at 12.00 midnight who informed that one package has overlapped the other one and at a time two package can not be availed ,there was no remady for this gamble by the company .
I asked where were my money gone…he had no answer .
I requested to lodge my complaint but he refused that this complaint can not be registered
on my request he informed that the supervisor was not available and you can contact him on Monday
was this 24/7 help line??????
no one was available to answer my queries/ register complaint or transfer to supervisor even I identified that this is a recorded call and I can refer it to JAZZ authorities OR PTA for remedy.
On my consistent request he informed that I should have to wait for 10-15 minutes for superviser ….he came after 15 minutes but to no avail
I want to protest and make a request for refund of my package or un authorized looted money immediatelynil
Khalid Bin Sami
September 5, 2017 Reply
Your comment is awaiting moderation.
My Phone # is 03219296336 and I am using it for last more that 10 years when it was Warid. I want to draw your attention towards pathetic service by JAZZ/MOBILINK after merger.
Based on my available balance I had selected a package for 30 day on 27th August 2017 with 200 on net and 100 off net minutes.
In the meanwhile I recharge and also selected 30 days internet package. My entire free minutes were washed out/looted without information. There was no POP UP or information at the time of selecting package. even all my remaining balance were consumed.
I contacted the representative Mr Hammad on Saturday the 1st Sept at 12.00 midnight who informed that one package has overlapped the other one and at a time two package can not be availed ,there was no remady for this gamble by the company .
I asked where were my money gone…he had no answer .
I requested to lodge my complaint but he refused that this complaint can not be registered
on my request he informed that the supervisor was not available and you can contact him on Monday
was this 24/7 help line??????
no one was available to answer my queries/ register complaint or transfer to supervisor even I identified that this is a recorded call and I can refer it to JAZZ authorities OR PTA for remedy.
On my consistent request he informed that I should have to wait for 10-15 minutes for superviser ….he came after 15 minutes but to no avail
I want to protest and make a request for refund of my package or un authorized looted money immediately