KFC PAKISTAN / Order Cancellation By Self After time out

KFC PAKISTAN Reviews & Complaints

By: Hassan Raza

Contact information:
https:// www.kfcpakistan.com/ Rawalpindi

I had ordered my meal last night which was placed on 12.23AM 21/11/2022 and the order number was 62KY7P , after order placement i receive call at 12.29AM from order dispatcher who’s contact number was 0333-8477131 who took all details from me about my address and product ordered i confirm him all the details and he assure me right sir your order is placed you will get it in 35-40 mints. After 11 mints i receive call again from contact 0322-5337123 and he started forcing me sir this is not our area where we can deliver we can deliver it till CITY MARRIAGE HALL. At the same point i tell him i had previous orders at same address so many times then how you can do this. I tell him that my guests are now here your informed location is not far from me it is a distance of 1 street i can receive by self from there you please deliver there because it not seems good to do arguments with you in-front of my guests, sudden MR UMER who is soo called manager of KFC PAKISTAN SATELLITE TOWN BRANCH, he took phone from person i listen him very clearly asking from that person ‘ KYA MSLA HA ES BNDAY KA’ he tell him the area and UMER without taking my opinion or any excuse just simply said sir apka order cancel kr ra hun and cut the call and the thing is order was not cancelled till closing.

I have 2 main concerns
1. They are doing this order cancellation excuses A lot and they simply do this where they don’t want to deliver, so the Question is if they can not deliver in that area then how my previous orders i had received and why my order was placed and why the person confirm my order.
2. I need to know how a manager can be soo much unethical of a BIG BRAND who really don’t know how to talk and how to handle the issue.

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