Shophive.com / Selling faulty phones

Shophive.com Reviews & Complaints

By: Kaboo

Contact information:
Shophive.com
Shophive

We live in an age of e-commerce where customer satisfaction has become a hallmark of all the top brands, however, there are some such as shophive that are ripping off customers. Please advise as to what can be done about this. Abolutely pathetic service from shophive – I am simply speechless to how shophive treat their business amd their customers. So I purchased an iphone 6plus for my mom from the shophive outlet in liberty lahore on the 21st of jan. On the second day the torch and the charger stopped working. So I called up the shophive outlet and they told me that they would get it fixed. Mr moazzam (Branch manager) claimed that the phone would be ready to use within a day or two. Upon further investigation the shophive team discovered that the board of the phone was faulty and that they did not have any replacements to repair the phone. I requested them to get it fixed despite the fact that I had been clearly given a faulty / refurbished phone. To speak of theor audacity, shophive have advised me to plan a trip to dubai. Is this the sort of service that a brand like shophive should be promoting. Is this why people like us should spend our money to purchase products from a brand that sells substandard products to overly trusting customers. This has been an absolute nightmare. Will never buy from shophive again and will never recommend to anyone else. Please be advised, you want a phone – just go to ‘dubai’ and buy your phone (Recommended by shophive themselves). Please recommend as to what should be done about this and where better quality services can be acquired