TCS / the delivery people lie/ Customer Services are not at all helpful

TCS Reviews & Complaints

By: Asma

Contact information:
TCS Rawalpindi

My TCS was scheduled for delivery today. I especially had my mother sit at home today. at 4:30, there came a message that TCS person came back because no one was home. That’s a complete lie. I called my mother to check. She said, bell rang many times but no TCS person came.
1. called to complaint 11:00 pm, first operator answered and agreed to change address to my office since my mother couldn’t be home tomorrow. then after noting address, he hung up.
2nd attempt- same operator Ashraf picked up.. Hung up on me saying ” awaz nai a rai”
3rd attempt – Operator said, apki shipment address change nai ho sakta since complaint department main chali gye hai request. and again disconnected the line

All other attempts. ” jawab masool nai ho raha”

I have a history of ordering stuff online. every time, scheduled things arrive except for TCS.
the no on the shipment is for a reason. Call and check.

all this hastle is for no reason. just because the delivery person was stupid enought to just turn away and go without calling the no. to confirm.

PATHETIC services.

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