Carrefour Reviews & Complaints
By: Junaid 12345
Contact information:
Carrefour
Karachi, Pakistan
Dear Sirs
I would like to complain about an incident today at Hyperstar Dolmen Mall Clifton karachi
I came to know that carrefour is partners with al futtaim group in UAE for Hyperstar in Pakistan
I did shopping for about 35000rs (350 US Dollars) and was accused of shoplifting an item worth 2 dollars and was taken into interrogation room with security escorting me the whole time
I was in the mall for shopping and on my way back went to Hyperstar for home supplies and grocery, I was with my wife and purchased what we had to paid the bill were waiting for my daughter who was with my father and mother, she bought some stationary items and as soon as she came to the counter and saw me outside she just ran towards me without adding it on the bill security came in a second and told me to come with them k told them my family is in line at the counter and she just ran toward me to show what she bought but they didn’t listen me to at all and took me to the security room and held me inside for interrogation .. I told them the scenario but they asked me peorsnal details about name address and phone number and made an entry in ahoplifters journal
A person spending 350 dollars will steal a 2 dollar stationary ?? Where is your customer service ?? Where is respect for customers ?? They should atleast check out the customer ..
I know your group is worth billions and I’m just a small customers and even if I don’t shop from your market you wont have any effect on your sales but this behaviour is unacceptable
I’m not a thief whom your staff will harass and make allegations of Shop lifting I’m a self
Employed business man with a reputation and this was total harassmnet
I would like you to look in the matter personally as I don’t trust your people in Pakistan
Regards