CREDIT CARD NO.4941-2378-5941-1714 Reviews & Complaints
By: IRSHAD AHMED BAIG
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CREDIT CARD NO.4941-2378-5941-1714
DEAR EXECUTIVE OFFICER, ASSALAM-O-AALAIKUM, IT IS BROUGH TO YOUR NOTICE THAT THE ANNUAL FEE BASIC CARD AND FED ON ANNUAL FEE BASIC CARD WAS ADDED IN MY MONTHLY STATEMENT FOR THE MONTH OF MARCH,2020, TO WHOM I REQUESTED FOR REVERSAL OF SUCH FEE THROUGH MY REWARD POINTS, AND SUCH WAS REVERSED AS SHOWN IN THE STATEMENT OF APRIL,2020. DUE SUCH REASON I HAVE NOT DEPOSITED THE SAME. BUT IN STATEMENT OF APRIL,2020 THE LATE PAYMENT CHARGES AND FED ON LATE PAYMENT CHARGES WAS SHOWN IN THE STATEMENT OF APRIL,2020 FOR RS.1500 AND RS.195 RESPECTIVELY. WHICH I DEPOSITED IN HBL IN THIS MONTH. IT IS BROUGHT TO YOUR NOTICE I ONLY NOT DEPOSITED THE SAME, BECAUSE I SUBMIT THE REVERSAL REQUEST. AND FURTHER MORE THE GOVERNMENT ISSUED INSTRUCTION DUE TO CORONA VIRUS THAT NO LATE FEES WILL BE CHARGED ON CREDIT CARD PAYMENTS IF THEY WERE NOT DEPOSITED IN TIME. BUT CONTRARY TO ABOVE THE LATE FEE CHARGED ON MY CARD WHICH IS AGAINST THE GOVERNMENT INSTRUCTIONS AND KEEPING IN VIEW THE REASON EXPLAINED ABOVE. SINCE I OBTAINED THE HBL CREDIT CARD I NEVER DEPOSITED ANY PAYMENT LATE, YOU CAN CHECKED MY HISTORY. THE MATTER WAS DISCUSSED WITH YOUR PHONE BANKING OFFICER MISS TANVEER, SHE SAID YOU MAY DEPOSITED AND THEN MAKE REQUEST HBL IT WILL REFUND. AFTER DEPOSIT I MAKE CALL WITH MY REGISTERED CELL NO.03333352977 ON 21.5.2020 AFTER 4PM THE CALL WAS COMPLETED AT 4.25PM. AT YOUR NO.021 111 111 425 THE BEHAVIOUR OF SUCH OFFICER WAS NON-COOPERATIVE AND AGAINST THE BANKING BUSINESS. I WAS HIM TO PROVIDE POSTAL ADDRESS FOR SENDING COMPLAIN BUT HE REFUSED TO PROVIDE THE SAME, ALSO REFUSED TO WAVE OFF THE LATE PAYMENT CHARGES DESPITE I MY SAID TO HIM I M AN AUDIT OFFICER. HE WAS INSISTING TO MAKE COMPLAIN THROUGH EMAIL, WHICH YOU MAY BE CHECKED THROUGH YOUR RECORDING DATA. NOW IT IS REQUESTED YOU TO KINDLY REFUND THE DEPOSITED LATE FEE i-e. Rs.1500 FED late Rs.195 TO MY CREDIT CARD ACCOUNT No.4941-2378-5941-1714 IMMEDIATELY, KEEPING IN VIEW THE SITUATION MY PAST HISTORY AND GOVERNMENT INSTRUCTIONS FOR NON.IMPOSING OF LATE PAYMENT CHARGES DUE TO CORONA VIRUS. EARY ACTION IN THE MATTER WILL BE APPRECIATED. THNKS