File consumer complaint against Global Suzuki / warranty and maintenance contract

Global Suzuki Reviews & Complaints

By: Durraniz

Contact information:
Global Suzuki
Suzuki South Karachi, Pakistan

Greetings
I have worked as service adviser for 10 years in several companies such as mercedes-benz, bmw, honda etc. Based in uae I have never seen such an foolishness among the representatives of suzuki company in pakistan karachi where customer has to pay for maintenance even the vehicle has 3 years and 60k service plan only first service after 1000 km is free which is funny that what maintenance is required after 1000 km only tightening bolts and do visual checkup as if there is no complains from customer side and all other services customer has to pay only thing is free is labour.

I wanna know why do I have to pay for maintenance if my car has 3 years worth of service plan included and also need clearification on warranty claims and details on what is covered and what is not as the service adviser mr. Muzzamil in suzuki south told me all the details regarding coverage are mentioned in owners manual which was a lie owners manual only educates customer about his car what options its carrying and the maintenance schedule.

The sales representative told me a/c is only covered for 1 year and so on this is all bull [censored] all the coverage is in benefit of the company not for customer take the a/c for example if the vehicle is new nothing happens to a/c in normal conditions becasue its bloody new car its been tested in paksuzuki before handed over to dealer and checked again as pdi (pre-delivery inspection) to customer it will be an one in hundred cases if new a/c fails so I have to be one is hundred if I need to claim the warranty on a/c repairs.

I want some reasonable person to contact me explain it to me why do customers have to pay if the car has 5 years waranty and 3 years worth of service plan asap and I will share to all the puplic networks how suzuki is cheating customers.

Yasir Rana

13/02/2020 at 12:18 pm

Soft Reminder ! 02

On Wednesday, February 12, 2020, 04:14:40 PM GMT+5, Rana Yasir wrote:

Dear Team ,

i visited Haq Motors on their request ,as a very very very specialized team from Lahore is visiting to inspect the car that unfortunately i bought from Suzuki. I waited for the whole but none of your technical team appeared to resolve issue as committed by you,as they might be travelling on foot .
Coming to the point ,stop playing sales games with your customers,as it is costing bad reputation.
looking forward to your poor response.

On Tuesday, February 11, 2020, 12:55:18 PM GMT+5, Rana Yasir wrote:

Dear Team ,

Soft reminder ! 01

On Friday, February 7, 2020, 12:34:15 PM GMT+5, Rana Yasir wrote:

Dear Team ,

Soft reminder !
I am not able to drive the car due to this issue kindly resolve my issue ASAP

Sent from my iPhone

On 04-Feb-2020, at 3:29 PM, Rana Yasir wrote:

Dear Mr. Masafumi Harano ,\ CEO

I have already visited Haq Motors and they refused to replace the part instead they said they will repair the faulty part, which is not acceptable for me as my car is still under warranty. I am not satisfied with this solution. Last time faulty parts were repaired by Haq motor but issue was not resolved.
Please look into this matter on urgent basis and replace the faulty part.
Looking forward for your prompt response.

On Tuesday, February 4, 2020, 12:15:46 PM GMT+5, customercentre wrote:

Dear Sir,

This refers to your email regarding your subject complaint.

We thank you for bringing your concern to our attention & regret the problem faced by you.

Regarding your complaint we have approached you through our dealer M/S Haq Motors & guided you regarding resolution of complaint but you didn’t visit the dealer.

therefore, you are requested to visit/Contact the dealer for resolution of complaint. Upon failing to visit the complaint will be treated as closed.

As you are our valued customer, we once again thank you for writing to us and letting us know your concern.

Best Regards

From: Rana Yasir
Sent: Monday, February 3, 2020 12:59 PM
To: customercentre
Subject: Re: Warranty claim_Suzuki Caltus

Dear Pak Suzuki team

I have been in a real stress due to the work ethics of Pak Suzuki . Manufacturing fault isn’t the customers responsibility to keep wasting time for workshop visits. I really request you to replace the part as the car is in warranty and don’t stretch the warranty time by telling that pak Suzuki will repair the part. Kindly look into the matter and address my below concerns.

Didi i pay for the manufacturing fault?

Shouldn’t it be replaced with new part instead of repairing?

only option i have left is to forward the email to country head & then globally . Even if its not resolved i ll share my next step soon.

On Wednesday, January 29, 2020, 04:47:00 PM GMT+5, customercentre wrote:

Dear Sir,

This refers to your email dated 29-Jan-20 regarding your complaint.

We thank you for bringing your concern to our attention & regret the problem faced by you.

We have received the complaint details and have forwarded it to the concerned area.

Our concern team will contact you shortly to resolve the complaint.

As you are our valued customer, we once again thank you for writing to us and letting us know your concern.

Best Regards,

From: Rana Yasir
Sent: Wednesday, January 29, 2020 3:51 PM
To: customercentre
Subject: Re: Warranty claim_Suzuki Caltus

Dear Suzuki Team,

Reference to below mail, I regret to contact you again for the same issue of noise from front two wheels.

i am seriously concerned about the quality of services provided by Suzuki. And sorry to say you failed to provide good quality services and are unable to satisfy your customers.

I mean this is a complete failure of your quality team who pass such parts as “OK” when they are installed in the car.

I am full time professional and i do not have much time to deal with such issues again and again.

Therefore, PLEASE IMMEDIATELY RESOLVE MY ISSUE.

I REALLY REGRET THAT I TRUSTED SUZUKI.

· Vehicle mileage (52960)

· Chassis No :NF1AVK31H10016400

· Invoice Date :06/02/18

· Dealership Name :SUZUKI HAQ MOTORS Faisalabad

· Contact Number (0333-6229493)

Best Regards

Yasir Rana

On Wednesday, February 6, 2019, 06:47:53 PM GMT+5, customercentre wrote:

Dear Sir,

This refers to your email dated 6-2-2019.

We thank you for bringing your concern to our attention & regret the problem faced by you.

We have received the complaint details and have forwarded it to the concerned area.

Our concern team will contact you shortly to resolve the complaint.

As you are our valued customer, we once again thank you for writing to us and letting us know your concern.

Best Regards,

Customer Relations Centre
Pak Suzuki Motor Co. Ltd., Karachi.
UAN: 021-111-SUZUKI (111-789-854)
SMS: 0336-PSUZUKI (0336-7789854)
Email: [email protected]
Website: http://www.paksuzuki.com.pk

From: Rana Yasir [mailto:[email protected]]
Sent: Wednesday, 6 February 2019 5:51 PM
To: customercentre
Subject: Re: Warranty claim_Suzuki Caltus

Dear Pak suzuki ,

Reference to below thread kindly note that Suzuki has resolved my front Tyre noise couple of months ago,but the same noise is coming again from the same part. this is manufacturing fault and due to this i am very much disturb and want this issue to be resolved on permanent basis and to replace front parts with brand new. I have visited Sauzi Haq Motors more than 5 times but no one is capable of resolving issue at permanent basis. This is a mental torture and i did not pay the asked price to so called Pak Suzuki Motors for this car.

Please get this done on priority basis otherwise i will raise this issue at Global level.

· Vehicle mileage (32160)

· Chassis No :NF1AVK31H10016400

· Invoice Date :06/02/18

· Dealership Name :SUZUKI HAQ MOTORS Faisalabad

· Contact Number (0333-6229493)

Best Regards

Yasir Rana

On Tuesday, January 1, 2019, 4:43:44 PM GMT+5, customercentre wrote:

Dear Sir,

This refers to your email dated 01-01-19 regarding your complaint.

We thank you for bringing your concern to our attention & regret the problem faced by you.

We have received the complaint details and have forwarded it to the concerned area.

Our concern team will contact you shortly to resolve the complaint.

As you are our valued customer, we once again thank you for writing to us and letting us know your concern.

Best Regards,

From: Rana Yasir
Sent: Tuesday, 1 January 2019 4:24 PM
To: customercentre
Subject: Warranty claim_Suzuki Caltus

Dear Pak suzuki ,

My car both front wheels are creating absurd noise., I reckon its a manufacturing fault and i personally observed the issue in many cars.kindly ask concern person to entertain my query as my vehicle is still in warranty.Do me a favor to resolve the issue permanently.

· Vehicle mileage (30660)

· Chassis No :NF1AVK31H10016400

· Invoice Date :06/02/18

· Dealership Name :SUZUKI HAQ MOTORS Faisalabad

· Contact Number (0333-6229493)

Best Regards

Yasir Rana

1 thought on “Global Suzuki / warranty and maintenance contract”

Yasir Rana
13/02/2020 at 12:18 pm

Soft Reminder ! 02

On Wednesday, February 12, 2020, 04:14:40 PM GMT+5, Rana Yasir wrote:

Dear Team ,

i visited Haq Motors on their request ,as a very very very specialized team from Lahore is visiting to inspect the car that unfortunately i bought from Suzuki. I waited for the whole but none of your technical team appeared to resolve issue as committed by you,as they might be travelling on foot .
Coming to the point ,stop playing sales games with your customers,as it is costing bad reputation.
looking forward to your poor response.

On Tuesday, February 11, 2020, 12:55:18 PM GMT+5, Rana Yasir wrote:

Dear Team ,

Soft reminder ! 01

On Friday, February 7, 2020, 12:34:15 PM GMT+5, Rana Yasir wrote:

Dear Team ,

Soft reminder !
I am not able to drive the car due to this issue kindly resolve my issue ASAP

Sent from my iPhone

On 04-Feb-2020, at 3:29 PM, Rana Yasir wrote:

Dear Mr. Masafumi Harano ,\ CEO

I have already visited Haq Motors and they refused to replace the part instead they said they will repair the faulty part, which is not acceptable for me as my car is still under warranty. I am not satisfied with this solution. Last time faulty parts were repaired by Haq motor but issue was not resolved.
Please look into this matter on urgent basis and replace the faulty part.
Looking forward for your prompt response.

On Tuesday, February 4, 2020, 12:15:46 PM GMT+5, customercentre wrote:

Dear Sir,

This refers to your email regarding your subject complaint.

We thank you for bringing your concern to our attention & regret the problem faced by you.

Regarding your complaint we have approached you through our dealer M/S Haq Motors & guided you regarding resolution of complaint but you didn’t visit the dealer.

therefore, you are requested to visit/Contact the dealer for resolution of complaint. Upon failing to visit the complaint will be treated as closed.

As you are our valued customer, we once again thank you for writing to us and letting us know your concern.

Best Regards

From: Rana Yasir
Sent: Monday, February 3, 2020 12:59 PM
To: customercentre
Subject: Re: Warranty claim_Suzuki Caltus

Dear Pak Suzuki team

I have been in a real stress due to the work ethics of Pak Suzuki . Manufacturing fault isn’t the customers responsibility to keep wasting time for workshop visits. I really request you to replace the part as the car is in warranty and don’t stretch the warranty time by telling that pak Suzuki will repair the part. Kindly look into the matter and address my below concerns.

Didi i pay for the manufacturing fault?

Shouldn’t it be replaced with new part instead of repairing?

only option i have left is to forward the email to country head & then globally . Even if its not resolved i ll share my next step soon.

On Wednesday, January 29, 2020, 04:47:00 PM GMT+5, customercentre wrote:

Dear Sir,

This refers to your email dated 29-Jan-20 regarding your complaint.

We thank you for bringing your concern to our attention & regret the problem faced by you.

We have received the complaint details and have forwarded it to the concerned area.

Our concern team will contact you shortly to resolve the complaint.

As you are our valued customer, we once again thank you for writing to us and letting us know your concern.

Best Regards,

From: Rana Yasir
Sent: Wednesday, January 29, 2020 3:51 PM
To: customercentre
Subject: Re: Warranty claim_Suzuki Caltus

Dear Suzuki Team,

Reference to below mail, I regret to contact you again for the same issue of noise from front two wheels.

i am seriously concerned about the quality of services provided by Suzuki. And sorry to say you failed to provide good quality services and are unable to satisfy your customers.

I mean this is a complete failure of your quality team who pass such parts as “OK” when they are installed in the car.

I am full time professional and i do not have much time to deal with such issues again and again.

Therefore, PLEASE IMMEDIATELY RESOLVE MY ISSUE.

I REALLY REGRET THAT I TRUSTED SUZUKI.

· Vehicle mileage (52960)

· Chassis No :NF1AVK31H10016400

· Invoice Date :06/02/18

· Dealership Name :SUZUKI HAQ MOTORS Faisalabad

· Contact Number (0333-6229493)

Best Regards

Yasir Rana

On Wednesday, February 6, 2019, 06:47:53 PM GMT+5, customercentre wrote:

Dear Sir,

This refers to your email dated 6-2-2019.

We thank you for bringing your concern to our attention & regret the problem faced by you.

We have received the complaint details and have forwarded it to the concerned area.

Our concern team will contact you shortly to resolve the complaint.

As you are our valued customer, we once again thank you for writing to us and letting us know your concern.

Best Regards,

Customer Relations Centre
Pak Suzuki Motor Co. Ltd., Karachi.
UAN: 021-111-SUZUKI (111-789-854)
SMS: 0336-PSUZUKI (0336-7789854)
Email: [email protected]
Website: http://www.paksuzuki.com.pk

From: Rana Yasir [mailto:[email protected]]
Sent: Wednesday, 6 February 2019 5:51 PM
To: customercentre
Subject: Re: Warranty claim_Suzuki Caltus

Dear Pak suzuki ,

Reference to below thread kindly note that Suzuki has resolved my front Tyre noise couple of months ago,but the same noise is coming again from the same part. this is manufacturing fault and due to this i am very much disturb and want this issue to be resolved on permanent basis and to replace front parts with brand new. I have visited Sauzi Haq Motors more than 5 times but no one is capable of resolving issue at permanent basis. This is a mental torture and i did not pay the asked price to so called Pak Suzuki Motors for this car.

Please get this done on priority basis otherwise i will raise this issue at Global level.

· Vehicle mileage (32160)

· Chassis No :NF1AVK31H10016400

· Invoice Date :06/02/18

· Dealership Name :SUZUKI HAQ MOTORS Faisalabad

· Contact Number (0333-6229493)

Best Regards

Yasir Rana

On Tuesday, January 1, 2019, 4:43:44 PM GMT+5, customercentre wrote:

Dear Sir,

This refers to your email dated 01-01-19 regarding your complaint.

We thank you for bringing your concern to our attention & regret the problem faced by you.

We have received the complaint details and have forwarded it to the concerned area.

Our concern team will contact you shortly to resolve the complaint.

As you are our valued customer, we once again thank you for writing to us and letting us know your concern.

Best Regards,

From: Rana Yasir
Sent: Tuesday, 1 January 2019 4:24 PM
To: customercentre
Subject: Warranty claim_Suzuki Caltus

Dear Pak suzuki ,

My car both front wheels are creating absurd noise., I reckon its a manufacturing fault and i personally observed the issue in many cars.kindly ask concern person to entertain my query as my vehicle is still in warranty.Do me a favor to resolve the issue permanently.

· Vehicle mileage (30660)

· Chassis No :NF1AVK31H10016400

· Invoice Date :06/02/18

· Dealership Name :SUZUKI HAQ MOTORS Faisalabad

· Contact Number (0333-6229493)

Best Regards

Yasir Rana

Global Suzuki Reviews & Complaints

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1 thought on “Global Suzuki / warranty and maintenance contract”

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