Habib Bank Reviews & Complaints
By: Ali
Contact information:
Habib Bank
Karachi – Clifton Branch
I am holding a current account with Habib Bank – Clifton Branch since Jan 2014, I immigrated to Canada in 2015 as a Permanent Resident so my Bank account went dormant because of low balance I guess or my because of inactivity, however I came back to Pakistan in Oct 2016, I visited my branch and completed all documentation for account reactivation and to issue a new ATM Card because old ATM card was lost and I didn’t have any access to my “Online Banking” as well.
Branch assured me that I will get my ATM card in 10 days’ time, it was Nov 2016 and from there, my story of countless calls to HBL customer care, hours of waiting, a number of visits to branch begun.
I must say that HBL staff I dealt with is so rude, non-professional (and sorry to say but) a bunch of liars. Every time I make call on HBL call centre 111-111-425 or visit the branch they “assure me” that I will receive my ATM card in 2 days, 3 days, or within a week. That’s their SOP I believe, they are “professionally” trained liars
However, on Jan 5th 2017 I left my Canadian courtesy at a side and treated call center rep in “Pakistani style” and asked her to forward my call to someone senior, keeping in view my “mood” she immediately transferred my call to “Sir H****”, He was very polite and he assured me that he will personally look into the matter and will get back to me in “2” Days along with all the details, I learned later that “Sir” was even a bigger liar than the staff, he never got back to me, so Today on Jan 10th (after 5 days) I cleared my throat again and called HBL helpline, the Lady picked up and I told her all the details and “requested” her (in Pakistani style) that I need to Talk to Sir H****, she put me on hold as usual and after a couple of minutes she “informed” me that “Sir” is on Lunch, cutting the long story short, upon my polite and requesting tone she said that since they are unable to track my lost card and they have literally no idea where he hell that is, I should probably apply for a new card and she was blunt enough to inform me that I will be charged Rs. 1000 + FED on new card request, I said “but you already charged me for the card which I never received and you guys have no clue where that it” she replied “call us again “if” you are charged then request for a reversal of fees”
I can’t activate my online banking because i don’t have card so all I have is a cheque book which they charged me Rs. 15 or so for each leaf and I have no way to get some cash out of account by ATM I MUST use my cheque book (like good old days)”
I am still waiting for solution of my issue, surprisingly my issue merely is that “I need a new ATM Card” J that’s it, nothing else. If HBL system and management is so dumb that they don’t have any mechanism to sort out this small issue, I don’t know if you should trust HBL with you money? What would they do if something goes wrong with your finances or in case of any severe financial discrepancy?
Update: I have also sent this complaint with all relevant information to State Bank Online Complaint form at http://www.sbp.org.pk/cpd/cpd-complaint-form.asp
and my complaint number is 466