Travelgenio Reviews & Complaints
By: Taheer Ahmed
Contact information:
Travelgenio
Dear Sir/Madam,
My wife, Narmeen Basharat, was shocked on January 9, 2018 when she was told by your staff at Karachi airport that she could not fly to Jeddah, Saudi Arabia, despite having a valid ticket [number 3L303M]. Refusing to issue her a boarding card, they told her that the ticket she was holding was only for Umrah (pilgrimage to Makkah) and not for common travellers, including those having an Iqama, or permit to reside there.
I also talked to your staff at the airport on the telephone and even on the helpline. They admitted that a ticket buyer was not explicitly informed that the ticket was for an Umrah passenger or for people travelling otherwise. They, however, argued that the Umrah ticket had so many digits and the other ticket had so many digits.
Sir/Madam, do you think it is justified? Is the distinction between the two kinds of tickets is clear enough? Or is it such common knowledge that your customer deserves to be penalized for their ignorance?
I hope you would agree that the penalty is unjustified, and would request you to REFUND me for the ticket as soon as possible.
Regards.
Taheer Ahmed
Hi Taheer. You will receive a reply by email within the next few hours. Thank you for your collaboration.
Hi Travelgenio,
I bought tickets from you guys on 19th July 2019. I bought ticket from Abu Dhabi to Venice for 19th October 2019 . The Traveltobe code for this booking is 15158803 and booking code is AKBEKF. You issued one ticket under wrong name! I gave you the name Aisha Mohamed and you issued the ticket in the name of Fatima AL Qubaisi. I have filed numerous complaints but to no avail.please change the name of the second ticket.