Easypaisa / Complain of EasyPaisa Wrong debited Payment (4,068) for daraz.pk order : 302259548 (Tr ID: 832636540)

Easypaisa Reviews & Complaints

By: Adeel Ilyas

Contact information:
Easypaisa
www.easypaisa.com.pk

Dear Telenor Micro Finance Bank/Easypaisa,

This is about complain of easypaisa. I placed order on 06-15-2017 for Rs 4,068 for different items on daraz.pk (orderno: 302259548 ). I used the payment method easypaisa.

I got the message with the TR-ID from 3737 that the payment has been transferred / debited but after that received another message immediately from 3737 that the transaction failed / your payment was not successful to daraz.pk merchant.

I am attaching the SMS i received on 3737, this is usual problem for users using easypaisa account. Many times the payment does not forward and got outside the easypaisa portal to other merchants but only the individual account of easypaisa users get debited which is a lot annoying because money got stuck and we need to do followup and write the lengthy emails with proofs and snapshots. I requested again and again easypaisa to improve the service and resolve it permanently these link down issues /broken transaction issues. Yesterday I was very happy with easypaisa as it was working quite good and done some transaction using my account but today 06-15-0-2017 again my payment stuck and you need to do the reconciliation and resolution/reversal to my easy paisa mobile account with the money not actually transferred to the merchant but only a debit entry executed, which you need to reverse. (RS 4,068)

I have the denial and confirmation email from Daraz.pk that they have not received any payment against the daraz order: 302259548 and TR-ID of easypaisa: 832636540. (from you)
so that all ended up with the transaction error message from 3737 and the payment not paid to the merchat daraz.pk.

This is the FIRST STEP for the request to resolve the issue amicably earliest with good gestures. I also appeal to make sure it won’t happen again in future which troubling a lot customers of easypaisa.

I have attached the transaction and order snapshot in the attachment. Which detail and also writing in black & white here:

Daraz order: 302259548 (18:43)
Amount debited to my easypaisa account (03222694809): (RS 4,068) (18:44)
TR-ID of easypaisa: 832636540

Last SMS received on 3737:

“Dear Customer, your payment was not successful. Transaction Information: Merchat:Daraz pk ; Amount: PKR 4,068.00 ; Order ID:302259548 ; Reason:Your transaction could not be processed due to a technical error. :Please try again.. (18:47)

Await for the early resolution of the issue and for my refunds.

Thanks