Pakistan International Airlines Reviews & Complaints
By: Mujahid Ahmed
Contact information:
Pakistan International Airlines
PK782 – March 9, 2017
This complaint is on behalf of my family
This is to bring the humiliation, harassment and distress caused to me and my kids by the check-in staff at Toronto Pearson Airport on PK782 on March 9, 2017 and during the entire flight
Airline Reservation Code QTTRIF (PK)
Firstly, we had confirmed seat numbers 45A, 45B, 45C & 45D and were denied boarding cards for our seats by PIA staff at check-in by falsely stating that our seats were NOT CONFIRMED even though we showed them the ticket print outs which showed confirmed seat numbers. I requested to call the supervisor who was even not helpful as simply stated that your original seats (45A, 45B, 45C & 45D) have already been allotted to someone else and we will accommodate you. This was the worst answer I could have heard because we have confirmed ticket and confirmed seats which we were deprived by PIA Check-in staff/Supervisor
We were issued seats 25A, 25B, 25C & 25D where only one screen on 25A was working and all the rest were out of order.
During the flight it was noticed that the main reason our confirmed seats (45A, 45B, 45C & 45D) were issued INTENTIONALLY BY PIA STAFF AT CHECK-IN to someone else (whom they would have known) as all the screens were working. I would simply state that this is harassment on behalf of PIA staff and denying us our originally confirmed seats (which I again confirmed by my travel agent that seats (45A, 45B, 45C & 45D) were fully confirmed)
Secondly, there was announcement made in PIA is working on seats and they cannot be reclined. Imagine someone sitting straight for close to 14 hrs without being able to recline seats, I think this greatest distress caused to human being by PIA and fully proves the quality of services PIA offer and responsible for the current status of PIA.
I would like PIA to investigate this matter and let me know the outcome. Even though, we all hear terrible stories of PIA all the times, but still I preferred PIA to fly which my biggest mistake of my life and will Never ever fly again on PIA because of the Humiliation & Harassment by PIA