Pakistan International Airlines Reviews & Complaints
By: Abid
Contact information:
Pakistan International Airlines
Recently I booked my coworker’s ticket from Jeddah to Islamabad via PIA . I was surprised to know that PIA is charging SAR 300/- for wheelchair services, whereas when I booked his ticked they did not ask me for such charges but once he reached near the stair on his departure time one of PIA’s Staff members stopped him and asked him to pay SAR. 300/- and if not they will not allow him to board the Aero plane.
My coworker was unable to climb the stair due to an accident.
I checked with the other airlines and our national carrier is the only one charging for this kind of service. All around the world disable citizens enjoy facilities but it seems PIA strictly follows the term ‘nothing is free’.
My major concern is, why they did not charge / inform me when I was purchasing his ticket whereas I had told them for wheel chair services and how they can stop a disable passenger near the stair and threat and harass him to pay cash money without providing any receipt. (This is something like someone is selling potato on the streets and surely not giving an impression of an international airline).
The above said attitude not only caused monetary loss but also caused mental and physical harassment.