Standard Chartered Bank Reviews & Complaints
By: MUHAMMAD KASHIF
Contact information:
Standard Chartered Bank LAHORE
It is submitted that, I MUHAMMAD KASHIF son of Abdul Ghaffar, having CNIC No. 35201-6448364-1, had opened my salaried account No. 01701825701 in M/s
Standard Chartered Bank, Main Boulevard Branch, Gulberg Lahore back in 2014.
1. The undersigned, with immense grief and agony, intends to bring into your kind notice that the highly confidential information/data pertaining to bank details, complete
transactional history of three months, i.e. November 2019, December 2019 and January 2020 and information regarding debit and credit entries with
location/time of withdrawal were illegally, unlawfully and without prior consent of the undersigned, were shared with a third party. The details mentioned supra
were used by the third party in a family suit pending against the undersigned. Perusal of the bank details revealed that the same came from some Internal Banking Transactional Archival (EBBS), which is solely and purely internal software of the Bank, which can not be shared with anyone, even the undersigned himself. Copies of the leaked EBBS-Transactional Archival for the months of November 2019, December 2019 and January 2020 and duly placed on record in court file against the undersigned
is attached for your kind perusal.
2. That based on the leaked/breached personal bank data/information of the undersigned, the court decided against the undersigned and placed huge liability
to be paid by the undersigned on monthly basis for life along with arrears of previous months.
3. Soon after knowing about the leakage of our personal information we immediately contacted the Banks helpline and filed a complaint with reference # 20200204941182. We were assured by the helpline staff that our matter will be investigated and solved within few days. They kept on delaying the concern and closed the complaint without giving us any solution Dated 18th March, 2020.
Upon receiving the message, we immediately contacted the Bank’s helpline again and inform them that our concern is still not resolved and filed another complaint with Reference # 20200319985718 DATED 19th March, 2020. This complaint was also closed by the Bank without giving us any solution after delaying it for approximate six months from February 2020 till August 2020 dated 12th AUGUST, 2020.
Sir during these almost 7 months of complaint, we regularly contacted M/S STANDARD CHARTERED BANK many times via Bank helpline and requested them to resolve our concern but they never paid any heed to our request and we remain helpless. Their behavior was very nonprofessional during all this time period of approximate 7 months and we always feel like they never wanted to resolve this issue intentionally.
That the undersigned was/is having family dispute since 2015 and pertaining to those disputes, had paid a hefty amount of more than Rs. 2,000,000/- as legal fee and expenditure and due to the breached/leaked information, will further be paying a substantial amount of money to defend his case. It is pertinent to mention here that if the bank had not committed the unlawful and illegal act of breach of confidential information, the undersigned would not have to go through the agony, unbearable mental stress and financial loss in terms of legal expenditure.
The undersigned himself is filing complaint against the bank before Banking Mohtasib Lahore, State Bank of Pakistan complaint cell, Standard Chartered
International and procedures/remedies available under Cyber Crime Laws in Pakistan.
4. That it is pointed out that the undersigned is a person of a tender age of 36 years and has already gone through a heart surgery followed by a heart attack,
completely attributable to the family issues under observation and the breach has further caused the irreparable loss and injury to the same.
5. That it is also worth mentioning that the breach has not only affected the undersigned but has challenged/questioned the confidentiality and security of the
data/information of all the customers dealing with the so called safe bank M/s STANDARD CHARTERED BANK.
6. Applicant has the severe reservations that the Applicant’s personal and highly confidential information leaked by M/S Standard Chartered Bank can be used against the applicant for blackmailing purpose from any other criminal persons or gangs or at any other forum as well. This illegal act of bank has already put the honor and dignity of the applicant is at stake by leaking the highly confidential personal information. The act done by the bank by leaking the confidential personal information is strictly against the Banking laws but also punishable under Prevention of Electronic Crimes Act, 2016 and Pakistan Penal Code & Criminal Law (Amendment) Act.
7. For the submissions made above, the applicant wants to seek kind indulgence of your good office in this matter and investigate the breach of confidentiality, identify the
culprits and take severe and strict legal action must be taken against the accused persons of bank involved in this criminal activity under the Prevention of Electronic Crimes Act, 2016 and Pakistan Penal Code & Criminal Law Act immediately.
As for the undersigned, it is requested to compensate the same for the financial losses incurred over time, including but not limited to emotional loss.
Images of the leaked information, complete file containing more than six 6-month communication with bank are attached with this email for your kind reference.
MUHAMMAD KASHIF.
ID CARD # 35201-6448364-1
CONTACT: 0322-4523953
EMAIL: [email protected]
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